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Refund Policy

Last Updated: September 26, 2026

Thank you for choosing Training Place Global for your online learning and professional development needs.

We want every learner to have a positive experience when discovering, evaluating, and purchasing our courses. This Refund Policy explains the terms and conditions that apply to course purchases made through trainingplaceglobal.com.

By purchasing or enrolling in a course through Training Place Global, you acknowledge and agree to this Refund Policy, our Privacy Policy, and our Terms and Conditions.

1. Course Refund Eligibility

Unless otherwise stated on the specific course or program enrollment page, eligible course purchases may be refunded if the refund request meets the requirements described below.

To qualify for a refund:

  • The refund request must be submitted within 7 days of the course purchase.
  • You must not have completed or consumed more than 25% of the course content.
  • You must not have completed the course or received a course completion certificate.
  • Any downloadable course materials, resources, or other restricted content must not have been substantially accessed or used where such access affects refund eligibility.
  • The purchase must not have been made under a promotion or offer that specifically states that it is non-refundable.

Refund requests that do not meet the applicable requirements may be declined.

2. Self-Paced / Online Courses

For self-paced courses, a refund may be requested within 7 days of purchase, provided that the learner has consumed less than 25% of the available course content.

Once more than 25% of the course content has been accessed or completed, the course may no longer be eligible for a refund.

If a course includes downloadable resources, assessments, certificates, or other digital materials, access or use of those materials may also be considered when determining refund eligibility.

3. Live or Instructor-Led Courses

For courses that include live classes, instructor sessions, webinars, or scheduled training:

  • A refund request must be submitted within 7 days of purchase.
  • The learner must not have attended more than one live session, unless otherwise stated on the course enrollment page.
  • The learner must not have completed more than 25% of any available recorded course content.
  • The learner must not have received a course completion certificate.

If these conditions are not met, the purchase may not be eligible for a refund.

4. Special Offers and Promotional Courses

Courses purchased through special promotions, discounts, bundles, coupons, limited-time offers, or other promotional campaigns may have different refund conditions.

If a specific course or promotional offer states that the purchase is non-refundable, the terms displayed at the time of purchase will apply.

Where special refund conditions apply, those conditions will take precedence over the general terms of this Refund Policy.

5. Course Cancellation or Rescheduling

Training Place Global may, where necessary, reschedule or cancel a live class, session, webinar, or other scheduled educational activity due to circumstances such as instructor availability, technical problems, operational issues, or other unforeseen circumstances.

Where a session is cancelled or rescheduled by Training Place Global, we may provide one or more of the following options, depending on the circumstances:

  • Rescheduling the session to another date or time
  • Providing access to a recorded session
  • Providing an alternative course or learning arrangement
  • Providing a refund where applicable

We will communicate material changes to affected learners using the contact information associated with their account.

6. How to Request a Refund

To request a refund, please contact Training Place Global through the contact/support method provided on our website.

Your refund request should include:

  • Your full name
  • Email address associated with your account
  • Course name
  • Purchase/order information
  • Date of purchase
  • Reason for the refund request

We may request additional information where necessary to verify your purchase and determine whether the request meets the requirements of this Refund Policy.

Submitting a refund request does not automatically guarantee approval.

7. Refund Review

Once we receive your refund request, we will review the purchase and course activity associated with your account.

We may consider:

  • Purchase date
  • Course access history
  • Percentage of course content consumed
  • Live sessions attended
  • Downloaded or accessed course materials
  • Certificates issued
  • Promotional or special purchase conditions

We will notify you of the outcome of your refund request after completing our review.

8. Approved Refunds

If your refund is approved, the refund will generally be issued using the original payment method used to make the purchase.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

Training Place Global is not responsible for delays caused by third-party payment providers or financial institutions.

9. Duplicate Payments

If you have accidentally made the same payment more than once for the same course or transaction, please contact us as soon as possible.

After verifying the duplicate transaction, the additional payment may be refunded through the original payment method.

The processing time may vary depending on the payment provider.

10. Non-Refundable Circumstances

A refund may not be available in circumstances including, but not limited to:

  • The refund request is submitted after the applicable refund period.
  • More than 25% of the course content has been consumed.
  • The learner has substantially completed the course.
  • The learner has already received a completion certificate.
  • The course was clearly identified as non-refundable at the time of purchase.
  • The learner has attended more live sessions than permitted under the applicable refund terms.
  • The learner purchased a promotional product with separate non-refundable terms.
  • The learner’s account or course access was terminated due to a violation of our Terms and Conditions.

Nothing in this section limits any mandatory consumer rights that may apply under applicable law.

11. Technical Problems

If you experience technical difficulties accessing a course after purchase, please contact our support team before requesting a refund.

We will make reasonable efforts to resolve technical problems and restore access to the purchased course.

Technical issues that can reasonably be resolved may not automatically qualify for a refund.

12. Incorrect or Unauthorized Purchases

If you believe a purchase was made without your authorization, please contact us immediately.

We may investigate the transaction and request additional information to verify the circumstances.

Where appropriate, we may work with the relevant payment provider to resolve the matter.

13. Changes to This Refund Policy

Training Place Global reserves the right to update or modify this Refund Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

The refund terms applicable to a purchase will generally be based on the policy and specific purchase terms in effect at the time the purchase was made, subject to applicable law.

14. Contact Us

If you have questions about this Refund Policy or would like to submit a refund request, please contact Training Place Global through the contact information provided on our website.

Training Place Global

Website: trainingplaceglobal.com

Last Updated: September 26, 2026